At juangames, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a juangames player in the Philippines.
As a juangames player, you are entitled to the following data rights. These are explained in full detail in the sections below.
You can request a full copy of the personal data juangames holds about you at any time. We will provide this within 30 days of a verified request, free of charge for the first request each year.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Update your details directly in your juangames account dashboard or contact our support team.
Subject to legal and regulatory retention obligations, you may request deletion of your personal data. Note that certain data must be retained for anti-money laundering and regulatory compliance purposes.
You may object to the processing of your personal data for direct marketing purposes at any time. Once you opt out, juangames will cease sending promotional communications to you immediately.
juangames uses 256-bit SSL encryption, secure data centres, and strict access controls to protect your personal and financial information from unauthorised access, disclosure, or misuse.
juangames does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is shared only as described in this Privacy Policy and only where necessary.
This Privacy Policy ("Policy") is issued by juangames ("juangames", "we", "us", "our") and applies to all personal data collected through the juangames website at juangames.asia and all associated services, games, mobile interfaces, and customer support channels (collectively, the "Platform").
juangames is committed to protecting the privacy and security of all personal data entrusted to us by our players, visitors, and prospective users. This Policy describes our practices in relation to the collection, use, storage, disclosure, and protection of personal data in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
By registering an account on juangames, accessing the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please do not use the juangames Platform.
For the purposes of applicable data protection legislation, juangames acts as the data controller in respect of personal data collected through the Platform. As data controller, juangames determines the purposes and means of processing your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
juangames is committed to cooperating with the National Privacy Commission (NPC) of the Philippines and complying with all applicable directives and advisories issued by the NPC in relation to the processing of personal data.
juangames collects the following categories of personal data from players and users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communications, support, regulatory compliance |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Processing deposits and withdrawals in Philippine Peso (₱) |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Game provision, responsible gaming monitoring, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Platform security, fraud detection, service optimisation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Data | Communication preferences, promotional opt-in/opt-out status | Sending relevant promotions and offers (with consent) |
juangames does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political opinions.
juangames collects personal data through the following means:
juangames uses your personal data for the following purposes:
juangames will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis for processing.
juangames processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):
Where juangames relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
juangames does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers engaged by juangames are required to process personal data only in accordance with juangames's instructions and to implement appropriate technical and organisational security measures to protect your data.
juangames uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure Platform security, and analyse usage patterns. A cookie is a small text file placed on your device when you visit the Platform.
juangames uses the following categories of cookies:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the juangames Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
juangames retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, juangames will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.
juangames implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, juangames will notify the National Privacy Commission (NPC) and, where required, affected individuals, within the timeframes prescribed by applicable law.
While juangames takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your juangames login credentials and for ensuring the security of the device you use to access the Platform.
Under the Data Privacy Act of 2012 (RA 10173) and applicable regulations, you have the following rights in relation to your personal data held by juangames:
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. juangames will respond to all verified data rights requests within thirty (30) calendar days. We may request proof of identity before processing your request to protect against unauthorised access to your data.
The juangames Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing online gaming. juangames does not knowingly collect personal data from individuals under the age of 21.
If juangames becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the personal data in question, and take appropriate steps to prevent further access by that individual.
If you are a parent or guardian and believe that your child has provided personal data to juangames, please contact us immediately at [email protected] so that we can take prompt action.
juangames primarily processes and stores personal data within secure infrastructure serving the Philippine market. In certain circumstances, personal data may be transferred to, or accessed by, service providers located outside the Philippines, including KYC verification providers, game software licensors, and cloud infrastructure providers.
Where such international transfers occur, juangames ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that impose obligations on recipient organisations equivalent to those applicable under Philippine law. juangames will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards.
juangames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material, juangames will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the juangames Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy.
We encourage all juangames players to review this Privacy Policy periodically to stay informed about how we protect your personal data. If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juangames, please contact our Data Protection Officer:
Data Protection Officer – juangames
Email: [email protected]
Live Chat: Available through the juangames Platform 24 hours a day, 7 days a week. Our team aims to respond to all data protection enquiries within 2 hours.
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that juangames has not handled your personal data in accordance with applicable law. Information about the NPC and how to file a complaint is available through official Philippine government channels.
For responsible gaming support, self-exclusion requests, or account closure, please visit our Responsible Gaming page or contact our support team directly.
We take your privacy seriously so you can focus on what matters – enjoying the best online casino experience in the Philippines. Join thousands of Filipino players today.
21+ only. Please gamble responsibly.